Amazon now offering behind-the-scenes tours of its robotic fulfilment centre

Amazon Australia is inviting Australians into its robotic fulfilment centre in western Sydney to take a behind the scenes tour and see how their online orders get to their doorstep.

Launching just in time for the school holidays, the free in-person tours are available for people six years and older and will run four days a week at Sydney’s Kemps Creek fulfilment centre.

This is the largest warehouse built in Australia and holds up to 20 million items.

The tour is led by an expert guide so visitors can see more than 2000 robotic drives in action which help the 1,500 staff pick, pack and ship orders across the country.

“Tours provide customers with an opportunity to learn how their orders are fulfilled and meet some of the team who make it happen,” says Mindy Espidio-Garcia, Director of Operations at Amazon Australia.

“Australians who joined virtual tours said they found the tours insightful and had a deeper appreciation of what happens behinds the scenes of their orders.

“We’re excited to be able to open our doors and welcome our local community to visit in person to see some of the technology and people who make it all happen.

“For our talented workforce, we’re really excited to give their local community a glimpse of how the magic happens.”

The tours will operate four days a week in Kemps Creek and run between 60 and 90 minutes from 1:15pm on Mondays and Fridays and 11:30am on Tuesdays and Thursdays.

Tours will run in groups of 15 with kids from the age of six able to attend with an adult.

The site is the largest warehouse ever constructed in Australia and the first robotic fulfilment centre in the southern hemisphere.

It spans 200,000 square metres across four levels and around the size of 24 rugby league fields.

Robotic drives work together with employees and reduce the time and effort to stow and pick items.

This system also saves space and allows for up to 40 per cent more items to be stored.

This allows for faster production selection which helps the small and medium-sized businesses using Amazon to better service their customers around Australia.

Tours can be booked at https://amazontours.com/au/onsite